Terms and Conditions

1. Definitions

In these terms and conditions of sale:

• “Prime Solar” means the trading name of the New Zealand registered company Sunbright Energy Systems Limited, trading online via www.primesolar.shop.

• “Buyer” means the person or entity purchasing equipment from Prime Solar.

• “Contract” means the legally binding agreement between Prime Solar and the Buyer for the supply of solar equipment in accordance with these Terms and Conditions.

• “Quotation” means the price or quote offered to the Buyer for equipment listed on Prime Solar’s website or otherwise provided in writing.

• “System” refers solely to the solar power equipment, including but not limited to solar panels, inverters, cables, mounting gear, and accessories sold by Prime Solar.
  
  These terms and conditions outline the rules and regulations for the use of Prime Solar's Website, located at https://www.primesolar.shop.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Prime Solar if you do not agree to take all of the terms and conditions stated on this page.

2. Scope of Supply and Installation Disclaimer

a) Prime Solar is an equipment-only retailer. We do not provide installation services and are not responsible for installation-related outcomes.

b) The Buyer is solely responsible for hiring a certified installer. Prime Solar may, upon request, recommend third-party installers, but this does not constitute an endorsement, employment, or liability on our part.

c) Any mishandling, improper installation, or resulting damage to equipment, property, or persons arising during or after installation is entirely the responsibility of the Buyer and/or their installer.

d) No refunds, replacements, or compensation will be given for equipment damaged during transport by the Buyer or during installation.

3. General Terms

a) These Terms apply to all purchases made from Prime Solar unless otherwise agreed in writing.

b) Clerical or pricing errors are subject to correction.

c) All quotations and product listings are subject to change without notice.

d) Title to all goods remains with Prime Solar until payment is received in full.

4. Product Substitution and Availability

a) Prime Solar reserves the right to modify or substitute components with products of equal or better specification due to availability, without prior notice.

b) Any substitutions will maintain performance standards and functionality of the original item listed.

5. Payment Terms

a) Payment must be made in full at the time of order via the payment methods provided on www.primesolar.shop.

b) Orders are not confirmed until payment is received.

c) Interest of 5% per month may apply to overdue amounts.

d) In cases of debt recovery, any collection costs or legal fees will be added to the outstanding balance.

6. Delivery and Risk

a) Risk in the goods passes to the Buyer upon dispatch from Prime Solar’s warehouse or logistics partner.

b) Prime Solar is not liable for delivery delays once goods are handed to the courier or freight provider.

7. Warranty and Limitation of Liability

a) Goods sold by Prime Solar are covered by the manufacturer's warranties, where applicable.

b) Prime Solar does not provide installation or workmanship warranties.

c) The Buyer must retain all proof of purchase and serial numbers in the event of a warranty claim.

d) Prime Solar is not liable for any loss, damage, injury, or expense arising directly or indirectly from the use or installation of equipment supplied.

e) To the maximum extent permitted by New Zealand law, including the Consumer Guarantees Act 1993, Prime Solar excludes all indirect, incidental, or consequential damages.

f) Returns or replacements due to warranty issues are governed by the terms and conditions of the manufacturer’s or supplier’s warranty. You may be required to provide documentation, proof of installation by a qualified professional, and evidence of the fault to support your claim. We will assist in facilitating communication between you and the supplier or manufacturer, but final decisions regarding warranty-based returns or replacements rest solely with them.

8. Returns and Refunds

a) Returns are only accepted in accordance with our Return Policy and must be approved in writing.

b) Products damaged during installation or due to misuse are not eligible for return or refund. If your item arrives damaged, you must notify us within 3 business days of delivery. All claims must include photographic or video evidence clearly showing the damage, the packaging, and the shipping label. We will not accept returns for goods that are damaged through delivery unless sufficient proof is provided prior to acceptance of the return.

c) Freight costs associated with returning goods are the Buyer’s responsibility unless otherwise agreed.

d) No Returns for Change of Mind: We do not accept returns or offer refunds for change of mind. Please ensure you carefully review your order and product specifications before purchasing.

e) Supplier-Approved Returns Only: Prime Solar does not independently make decisions regarding the return of goods. All return requests are subject to the acceptance and return policies of our suppliers. If our supplier does not approve the return under their terms, we are unable to process or authorize it.

9. Force Majeure

Prime Solar shall not be held responsible for delays or non-performance due to causes beyond our control, including but not limited to natural disasters, supply chain disruptions, strikes, or government restrictions.

10. Privacy and Security

a) The Buyer consents to Prime Solar collecting and using personal information for the purpose of processing orders and offering after-sales support.

b) Prime Solar may request credit information where appropriate for large trade or bulk orders.

11. Governing Law

These Terms are governed by the laws of New Zealand, and any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Website Terms:

Cookies:

The website uses cookies to help personalize your online experience. By accessing Prime Solar, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Prime Solar and/or its licensors own the intellectual property rights for all material on Prime Solar. All intellectual property rights are reserved. You may access this from Prime Solar for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Prime Solar

• Sell, rent, or sub-license material from Prime Solar

• Reproduce, duplicate or copy material from Prime Solar

• Redistribute content from Prime Solar

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Prime Solar does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Prime Solar, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Prime Solar shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Prime Solar reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Prime Solar a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Prime Solar; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Prime Solar. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Prime Solar's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.